Type of Identification in Convergent Invoicing
In an integrated environment with CRM, CC (convergent charging) and CI (convergent invoicing), the so called provider order or provider contract is created in the leading CRM system and the contract then passed to the Convergent charging system and the CI system.
In telco industry, when a customer makes a call from the cell phone, it reaches the Convergent Charging (CC) system and now the CC system must identify the associated contract with the phone number. So the contract of the customer who makes the call either can be identified by the SIM card number or the mobile number which is called technical resource. To enable this FICA – CI system provides IDs whether its is sim card number or mobile number.
These are first defined in CI system and then uploaded to CRM system. When provider contract is created in CRM system depending on the IDs either a sim number or a mobile number is assigned .
When the provider contract is replicated in CI system it contains a Type of ID and a ID .
Similarly it appears for the partner agreement.
The F1 help displays the meaningful texts.
The highlighted path shows where to create TYPE ID in Tx- FICAIMG.
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